Refund policy

At Dione Glow, your satisfaction is our priority. However, due to the nature of our skincare products and for hygiene and safety reasons, we cannot accept returns or issue refunds for any opened or used products.

Please review your order carefully before completing your purchase.

We only accept returns for items that are damaged, defective, or incorrect upon arrival.

If you experience any of the above issues, please contact us within 48 hours of delivery at info@dioneglow.com with the following:

Your order number

Clear photos of the item and packaging

A brief description of the issue

We will review your claim and do our best to offer a replacement or refund, where appropriate.

Refunds are only granted under the following conditions:

The product arrived damaged or defective

The wrong item was sent

If your refund is approved, it will be issued to your original method of payment within 5 to 7 business days.

Opened or used products

Items not in their original condition or packaging